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InFirst Bank Deploys IQCollections™ Solution

Karl Keller

October 22, 2020

Quest Analytics LLC, a leading provider of modular CRM for banking announced today that InFirst Bank from Indiana, PA has deployed the Quest Analytics IQCollections™ solution.

“Quest Analytics is pleased to announce another successful deployment of IQCollections at InFirst Bank” said Karl Keller, President and founder of Quest Analytics. “InFirst Bank took advantage of our quick-start deployment program in response to the COVID-19 pandemic. IQCollections is an easy to use, full-featured collection software application with intelligent automation capabilities. Actively managing collection activities plays an important part in keeping financial institutions profitable in 2020. IQCollections is feature rich and reasonably priced for community banks and credit unions.”

Seth Conner, the SVP Chief Operations Officer and Chief Information Officer for InFirst Bank stated “Quest Analytics has helped us move to an intelligent collections system that specifically meets our needs. Manual processes were becoming very cumbersome, so we decided to introduce some very useful tools and automation with IQCollections. We are excited to have improved case management, immediate access to current customer information with core banking system integration and have the ability to automate/track each collection interaction. Using IQCollections, we now have automated forms and letters as well as advanced reporting to track promises to pay and all other collection activities. Strategically, having this information as a part of our enterprise-wide CRM is just what we were looking for. It allows our banking enterprise to see collection notes and customer interactions from any touchpoint.”

About InFirst Bank

Since 1922, InFirst Bank's mission has been to provide quality financial products and services with integrity and respect. InFirst has 9 offices located in the western Pennsylvania. With more than 431 million in assets, InFirst Bank, has a served the financial needs for local communities as an independent bank for nearly 100 years.

About Quest Analytics

Quest Analytics is a financial services technology and sales training company specializing in helping banks and credit unions grow using a modular banking CRM. The Quest Analytics IQCRM suite can be deployed incrementally in areas of a financial institution that need it most. Founded in 2001, Quest Analytics is a privately-held company headquartered in Pittsburgh, Pennsylvania. Additional information is available at

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