The Right-Sized CRM Solution
for Community Banks and Credit Unions
By Bankers. For Bankers.
Growing your customer base is essential to your future. Without timely information and an actionable plan, it's impossible for your team to deliver. Bankers deserve tools and information at their fingertips to deepen customer relationships, maximize sales opportunities, and reach business goals.
Grow relationships with a CRM built by bankers, for bankers.
SALES GROWTH CONCERNS
You've set clear goals, but don't have the tracking data, insights, or guidance to ensure your team is equipped to promote sales.
FRUSTRATED TEAMS
No one can do their best work without crucial customer information. It's impossible to improve when you don't have a clear picture.
LOST RELATIONSHIPS
Every interaction with a banking customer is an opportunity to deepen the relationship. Without a clear action plan and personalized offers, missed opportunities become lost revenue.
Your Next Steps
Start here. Plan for success.
1
IDENTIFY YOUR
GROWTH OPPORTUNITIES
If you've experienced frustration or stress about meeting revenue goals in the past, let's turn our attention to growth opportunities for the future. During our discovery call, we'll get to know your business and what you're working to achieve. Through a customized demo, you'll see what's possible with Quest Analytics.
2
The solution is modular. You have flexibility to choose precisely which modules and features match your needs and your budget.
A right-sized banking CRM eliminates technology overspend and empowers your team to achieve your business goals.
BUNDLE THE CRM MODULES THAT ACHIEVE YOUR GOALS
3
LEVERAGE YOUR DATA TO GROW YOUR CUSTOMER BASE
The customer information is all there, but it's only useful when your team can see it and act on it. Quest Analytics will mine rich customer data and present your team with actionable information to help them confidently grow relationships with customers and achieve your business goals.
Focus on Features
Customer Activity Log
IQESSENTIALS
Module
Your commercial lender is scheduled to meet with one of your top customers, 34 Bayside LLC, for lunch.
Before the meeting, she checks the CRM activity log. She sees two issues with wire transfers in the past few days. That’s not great news, but customer-focused commercial lenders know you cannot expand relationships with an unhappy customer. The commercial lender will be proactive and discuss the issue resolution before moving on to new business.
First Exchange Bank has implemented the IQ Suite of banking CRM software tools to help us focus on providing personalized service to each customer.
I no longer go into my core banking system. I use the banking CRM to document and manage all of my customer interactions.
Bill Goettel
CEO
First Exchange Bank
Quest Analytics has helped us move from legacy collection software to an intelligent collections system that specifically meets our needs.
Strategically, having this information as a part of our enterprise-wide CRM is brilliant.
Karston Cannon
VP of Loan Servicing & Default Manager
First Federal Bank of Florida
We immediately realized the value of the product as Quest had us using the new system in about a week.
In the past, some manual reports took hours to build.
Now we have them completed in just a few seconds.
Robert Simper
CFO
SouthStar Bank
InFirst Bank uses the Quest Analytics CRM software to help us focus on providing personalized service to each client.
The solution helps us anticipate life events that have a financial impact so that we can serve and exceed expectations with every interaction.
Seth Conner
COO/CIO
InFirst Bank
Ready to meet
the modules?
LEVERAGE ONE SHARED VIEW OF CUSTOMER INTERACTIONS
BUILD A SUSTAINABLE SALES AND SERVICE CULTURE
FIND HIDDEN PERSONALIZED OPPORTUNITIES USING DAILY ANALYTICS
We only work with community banks and credit unions.
We know your business. Get to know ours.
When community banks don't have access to timely, personal customer information, opportunities for growth slip through the cracks. Quest Analytics is a CRM for community banks and credit unions that helps make every customer interaction meaningful and purposeful.