November 22, 2019



Karl Keller 
President & Founder
Quest Analytics LLC 
412.347.0386 x201 



First Federal Bank Deploys IQCollections™ Solution

Pittsburgh, PA – November 20, 2019 – Quest Analytics LLC, a leading provider of automated CRM and sales lead generation solutions for banks and credit unions announced today that First Federal Bank from Lake City, FL has deployed the Quest Analytics IQCollections solution.

“Quest Analytics is pleased to announce the successful deployment of IQCollections at First Federal Bank” said Karl Keller, President and founder of Quest Analytics. “First Federal Bank has implemented the solution to help automate collection activities and share collection information across the enterprise.  IQCollections is an easy to use, full-featured collection software application with intelligent automation capabilities.  Collection activities play an important part in keeping financial institutions profitable.  IQCollections is feature rich and reasonably priced for community banks and credit unions.”

Karsten Cannon, Vice President of Loan Servicing & Default Manager at First Federal Bank stated “Quest Analytics has helped us move from legacy collection software to an intelligent collections system that specifically meets our needs.  We are excited to have improved case management, immediate access to current customer information with Fiserv core integration and have the ability to automate and track each collection interaction.  Using the new IQCollections module, we like having automated forms and letters as well as advanced reporting to track promises to pay and all collection activities.  Strategically, having this information as a part of our enterprise-wide CRM is brilliant.  It allows our banking enterprise to see collection notes and customer interactions from any touchpoint.”


Quest Analytics uses automated data mining techniques to uncover sales opportunities by turning overwhelming data into actionable information.  The Quest IQ software suite finds, prioritizes and delivers timely leads directly into the hands of sales associates.  Additionally, the software provides enhanced CRM capabilities that help the banks manage sales pipelines, track deposit/loan workflow and document loan processes to meet compliance requirements.  Being tightly coupled to major core banking systems, community banks and credit unions use Quest software to prospect for new relationships as well as grow existing share of wallet. 

About First Federal Bank

First Federal is a community based, mutual bank that serves over 70,000 customers from 25 community banking branches, mortgage lending offices in Florida and across the Southeast and Midwest, and SBA and USDA lending offices in the Southeast.  As a mutual institution, the bank is owned by its customers and not stockholders allowing the bank to be responsive to customer needs. First Federal prides itself on being committed to helping local communities flourish.

About Quest Analytics

Quest Analytics is a financial services technology and sales training company specializing in helping banks and credit unions grow quickly and profitably. Founded in 2001, Quest Analytics is a privately-held company headquartered just south of Pittsburgh, Pennsylvania. Additional information is available at