Contact Center Automation
When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks
Easy to Use
Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions.
Just ONE click for: All customer notes | All referrals | Past calling history.
Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks.
It is right on the toolbar.
Automated & Integrated
IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems.
IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call.
IQService also works with MS Outlook. Anyone can update service tickets directly from within an email.
Improve productivity without adding staff
Designed for relationship building
Quest 30 Min Demo
You are busy and we know it. That is why we can show you how IQService works in a quick 30-minute demonstration. After the demo, if you want to see more, it would be our pleasure to go into greater detail but you first need to get a feel for how the solution might improve your contact center productivity.
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