Press Release


First Federal Bank of Florida partners with Quest Analytics for CRM Automation


Pittsburgh, PA – March 19, 2018
– Quest Analytics LLC, a leading provider of automated Customer Relationship Management (CRM) solutions for banks and credit unions announces a new relationship with First Federal Bank of Florida of Lake City, Florida.


“Quest Analytics is pleased to announce a new relationship with First Federal Bank of Florida” said Karl Keller, President and Founder of Quest Analytics. “First Federal has selected our full suite of CRM solutions to execute a client-focused, needs-based approach to servicing customers in an enterprise-wide deployment across all lines of business.”

 

Wayne Cochran Jr., EVP, CIO & ISO, of First Federal Bank, said “Partnering with an innovative and nimble company like Quest Analytics enables the bank to deliver a customized CRM solution to meet our business requirements across multiple lines of business.”

 

“Everyone at First Federal Bank strives to deliver exceptional service and value to our customers on a daily basis. The Quest Analytics IQ CRM suite provides the ability to mine our core data and to deliver pertinent and actionable information to the front lines. This enables the bank to better understand and serve our customers in a personalized manner across multiple delivery channels.” said Cochran.

 

Quest Analytics uses automated data mining techniques to uncover sales opportunities by turning overwhelming data into actionable information. The Quest IQ software suite finds, prioritizes and delivers timely leads directly into the hands of sales associates. Additionally, the software provides enhanced CRM capabilities that help the banks manage sales pipelines, track deposit/loan workflow and document loan processes to meet compliance requirements. Being tightly coupled to major core banking systems, community banks and credit unions use Quest software to prospect for new relationships as well as grow existing share of wallet.

About First Federal Bank of Florida

First Federal is a community based, mutual bank that serves over 60,000 customers from 18 retail branches and several lending centers in Florida and Wisconsin. As a mutual institution, the bank is owned by its customers and not stockholders allowing the bank to be responsive to customer needs. First Federal prides itself on being committed to helping local communities flourish.

About Quest Analytics

Quest Analytics is a financial services technology and sales training company specializing in helping banks and credit unions grow quickly and profitably. Founded in 2001, Quest Analytics is a privately-held company headquartered just south of Pittsburgh, Pennsylvania. Additional information is available at www.quest-analytics.com

Contacts
Karl Keller Quest Analytics LLC
Phone: 412.347.0386 x201
Email: karl.keller@quest-analytics.com

Wayne Cochran EVP, CIO and ISO
Phone: (386) 755-0600
Web: www.ffbf.com