Testimonials

“We looked at many different solutions and vendors before selecting Quest Analytics. We found that Quest could help us quickly and professionally transform our existing ‘order-taking’ environment into a true sales and service culture by offering a combination of program components that no other single company we spoke with could provide. This combination of features included consulting advice on the addition of demographic information to our data warehouse and the ‘art’ of portfolio segmentation, assistance (consulting) in the creation of business rules for lead generation, the application of analytical models to our customer database, the delivery of qualified leads directly to the sales person’s desktop, and a reporting schematic that enabled evaluation and course correction day to day, week to week, month to month and year to year. The program has been in place for about one year and our results have exceeded even our most ambitious expectations, because Quest delivered on every single promise.”

John Clayton, SVP Community Banking
Washington Federal Savings Bank, Washington PA

“Quest did software and sales training together to show our staff not only how to use the tool, but what to talk to our members about. Together the software and sales training have served to truly deepen the sales culture at Tech CU allowing us to proactively build relationships with our members. As a result of their customer retention strategy, we have seen a huge increase in member satisfaction from proactively talking with our membership. Since starting the program, customers saying they are very satisfied have increased significantly. Our members seem to be very happy about our efforts to proactively contact them about their membership in the credit union.”

Hemali Gajaria, Marketing
Technology Credit Union, San Jose CA

“We are extremely pleased with Quest. With the Quest solutions, we now have the tools to proactively identify customer sales and service opportunities, integrate our business lines and, most importantly, track our success at all levels of the bank.”

Jeffrey Tompkins, EVP & COO
Community Bank, Washington PA