Sales Training and Coaching

Although technology has changed our industry, banking is still a relationship business.  Your tellers, customer service representatives, branch managers and commercial bankers spend the majority of their time working and servicing customer requests.  Each customer touch is a new opportunity to better understand the needs of the customer and provide products and services that the customer did not even know existed.

Quest provides a comprehensive sales training and coaching program to help your associates grow and retain banking relationships with customers and prospects. The training program can be delivered separately or as part of the overall deployment package with our other Quest products.

Quest’s sales training can be delivered in different forms to meet the needs of your organization.

		Seminars - For larger groups and overview content
		Workshops - For smaller interactive sessions for 12 or less attendees
		Coaching - One-on-One interaction
		Web - Remote off-site training and coaching

Quest sales training will focus on both cross-sell and retention. Some of our most popular training sessions include:

		Relationship & Growth Program
		Customer Retention Program
		Sales & Leadership Coaching Program
		Customer Retention for Merging Organizations
		Generating Referrals at the Teller Line Workshop

Following each training session, Quest meets with senior management to review the progress of the class and provide valuable feedback. Additionally we provide an automated survey to collect valuable associate feedback on every training session.

What results can You expect from the training?

Organizations investing in sales training and coaching for branch and other customer-facing associates are impressed with the direct benefits and improved sales performance.

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